I can't change a visit
A green bar at the top of the visit says why. "Signed and locked" means a counterparty has signed it; corrections go in a new visit. "A later visit compares against this one" means a check-out or interim visit is walking this record; record the change in that visit, or delete the comparison to unfreeze this one. See Locked visits.
There is no comparison option
A comparison needs a completed visit to compare against. Open the earlier visit and choose Mark visit complete from the walk's menu, then try New visit again.
A photo says it has no capture time
It came from your photo library and carries no time in its metadata, so it is flagged in the report. Photographs taken with Photo in the app always have one. If you must use a library photo, say in its caption when it was taken.
The report has a band across it
That is the Free preview. Exporting, sharing and printing need Pro; tap Export & share — Pro on the preview. If you have already bought Pro, open the plans sheet and tap Restore purchases, and check you are signed in to the same Apple Account or Google account you bought with. See Plans.
Send signing link is disabled
Signing links need you to be signed in and on Pro or a Team seat, and a connection to create the link. Sign in from the account icon on the property list, then try again. The counterparty needs neither an app nor an account.
A property is not appearing on my other device
Sync needs an account on Pro, signed in on both devices, and a connection. Open Account & sync and tap Sync now; the screen says when all changes are synced. A property shared with you by someone else arrives when you sign in with the email they invited.
The preview says it is unavailable
The PDF is still saved. Open it from the app's folder in Files on iPhone and iPad, or from the app's documents on Android, and share it from there.
Still stuck?
Try the three quick fixes on our support page: restart the app, restart your device, reinstall. Before reinstalling, take a backup from Settings, because deleting the app deletes the properties on the device.
Then email apps@boluga.com. Tell us your device, the app version from the bottom of Settings, the property and visit it concerns, what you did, what you expected and what happened. A screenshot or the exported report helps. We answer within two working days. The Condition support page has the common questions and how to cancel a subscription or delete your account.